Dynamics 365 Sales Functional Consultant
By Emil Björk · Microsoft business apps consultant, Gothenburg
The classic Sales exam: leads, opportunities, forecasting, product catalogue.
Retired in 2024 and folded into MB-280 — which has itself since retired in favour of AB-210.
11 guides · about 28 minutes of reading · Official exam page and skills outline on Microsoft Learn →
This is a reading order, not exam-dump material. The areas below are how this site groups what MB-210covers; Microsoft's study guide on the exam page lists the measured skills and their weightings, and that outline changes between releases. Read the guides for the concepts, then spend the rest of your preparation in a trial environment.
1.Leads, opportunities, and the sales process
- What is Dynamics 365 Sales?4 minMicrosoft's CRM app for B2B sales teams — leads, opportunities, forecasting, and the Copilot for Sales experience.
- Opportunity stages in Dynamics 365 Sales3 minHow opportunity stages structure sales process in Dynamics 365 Sales — business process flows, stage definitions, win/loss tracking.
- Business process flows in Dynamics 3652 minHow business process flows guide users through staged work in Dynamics 365 — design, branching, security, and when not to use them.
- Playbooks in Dynamics 3652 minHow playbooks codify repeatable business processes in Dynamics 365 — activities, automation, and when playbooks beat sequences.
2.Forecasting, goals, and territories
- Sales forecasting in Dynamics 365 Sales — a deep dive3 minHow Dynamics 365 Sales forecasting works — forecast configurations, hierarchies, manual adjustments, predictive forecasting.
- Goal management in Dynamics 365 Sales2 minHow goals work in Dynamics 365 Sales — goal metrics, parent-child rollups, calculation, and the role in performance management.
- Sales territories and quotas in Dynamics 3652 minHow territory management and quotas work in Dynamics 365 Sales — assignment rules, hierarchy, and the integration with forecasting.
3.Sales Premium: accelerator, insights, email
- Sequences in the Sales accelerator2 minHow sales sequences automate seller cadence in Dynamics 365 Sales — steps, conditions, branching, and the role in inside-sales workflow.
- Dynamics 365 Sales Premium features3 minWhat the Sales Premium SKU adds over Sales Enterprise — Conversation Intelligence, Relationship Analytics, predictive forecasting.
- Conversation Intelligence in Dynamics 365 Sales3 minHow Conversation Intelligence records, transcribes, and analyses sales calls — meeting platforms supported, the analytics surfaced.
- Email templates and bulk email in Dynamics 365 Sales2 minHow email templates, signatures, and bulk email work in Dynamics 365 Sales — and where Customer Insights – Journeys is the better answer.
Related learning path
Frequently asked questions
Is MB-210 still available?
- Retired in 2024 and folded into MB-280 — which has itself since retired in favour of AB-210.
How long does the reading on this page take?
- The 11 guides total roughly 1 hour of reading (28 minutes). They cover the concepts the exam assumes, not exam questions — pair them with the official learning path and hands-on time in a trial environment.
Where is the official skills outline for MB-210?
- On Microsoft Learn, at the exam page linked from this page. The areas here are this site's grouping of the topics; the official study guide lists the measured skills and their weightings and is the only authoritative source.
Other Customer engagement (CRM) exams
Exam status reflects Microsoft's public retirement announcements as of August 2026. This site is independent of Microsoft; exam names and codes are Microsoft's.