Microsoft Dynamics 365 Fundamentals (CRM)
By Emil Björk · Microsoft business apps consultant, Gothenburg
The customer-engagement side of the family: Sales, Customer Service, Field Service, Customer Insights.
Retired 31 December 2025. Microsoft's fundamentals track now centres on the AB-900 AI workplace exam; the CRM product knowledge itself hasn't gone anywhere.
10 guides · about 47 minutes of reading · Official exam page and skills outline on Microsoft Learn →
This is a reading order, not exam-dump material. The areas below are how this site groups what MB-910covers; Microsoft's study guide on the exam page lists the measured skills and their weightings, and that outline changes between releases. Read the guides for the concepts, then spend the rest of your preparation in a trial environment.
1.The product family and the shared platform
- What is Dynamics 365?5 minA clear overview of Microsoft Dynamics 365 — what it is, who it's for, how the apps fit together, and what a real implementation looks like.
- The Dynamics 365 product family4 minA guided tour of every app in Dynamics 365 — ERP, CRM, marketing, retail, HR — what each one actually does.
- How Dynamics 365 apps connect4 minThe shared platform that ties Dynamics 365 together — which connections are tight, which are loose.
- What is Microsoft Dataverse?6 minMicrosoft Dataverse is the relational data platform underneath Dynamics 365 CRM apps and Power Platform — what it is, why it's more than a database.
2.Sales and Customer Service
- What is Dynamics 365 Sales?4 minMicrosoft's CRM app for B2B sales teams — leads, opportunities, forecasting, and the Copilot for Sales experience.
- What is Dynamics 365 Customer Service?5 minMicrosoft's case management and omnichannel customer support platform — what it does, how it scales, and where Copilot fits.
3.Field Service and Project Operations
- What is Dynamics 365 Field Service?5 minMicrosoft's field service management app — work orders, scheduling, mobile, connected assets, and the operations model behind a modern service business.
- What is Dynamics 365 Project Operations?6 minMicrosoft's project-based services app — opportunity to cash for professional-services firms, with resourcing, scheduling, time, expenses, billing.
4.Customer Insights
- Customer Insights – Journeys explained5 minMicrosoft's marketing automation product — real-time journeys, segments, email, events, lead scoring, consent.
- Customer Insights – Data explained3 minMicrosoft's customer data platform — ingestion, identity resolution, unified profiles, segments, and measures.
Also references MB-910
Related learning path
Frequently asked questions
Is MB-910 still available?
- Retired 31 December 2025. Microsoft's fundamentals track now centres on the AB-900 AI workplace exam; the CRM product knowledge itself hasn't gone anywhere.
How long does the reading on this page take?
- The 10 guides total roughly 1 hour of reading (47 minutes). They cover the concepts the exam assumes, not exam questions — pair them with the official learning path and hands-on time in a trial environment.
Where is the official skills outline for MB-910?
- On Microsoft Learn, at the exam page linked from this page. The areas here are this site's grouping of the topics; the official study guide lists the measured skills and their weightings and is the only authoritative source.
Other Fundamentals exams
Exam status reflects Microsoft's public retirement announcements as of August 2026. This site is independent of Microsoft; exam names and codes are Microsoft's.