Fit-gap analysis
The structured comparison of customer requirements against an ERP/CRM's standard capabilities to identify gaps requiring customisation.
Fit-gap analysis is the structured comparison of a customer's requirements against an ERP or CRM's out-of-the-box capabilities, classifying each requirement as fit (standard does it), fit with configuration (standard handles it with setup), gap (no standard support — needs customisation, third-party add-on, or process change). Most implementations begin with fit-gap workshops by area (finance, sales, operations, etc.), and the resulting gap list drives the customisation budget and scope. Success by Design methodology emphasises fit to standard — every gap is evaluated against business value before being committed to as customisation. Honest fit-gap analysis is one of the most consequential early-project activities.