Finance & SCM
Retail & commerce
8 guides on retail & commerce in Finance & SCM.
8 guides · Last updated 2026-08-30
- Call center channel in Dynamics 365 CommerceHow the Commerce call center channel handles phone, catalog, and mail-order sales — customer service representatives, order taking, payment processing.Updated 2026-05-01
- Clienteling in Dynamics 365 CommerceHow clienteling works in Dynamics 365 Commerce — associate-facing tools, customer profile, recommendations, and the integration with marketing and service.Updated 2026-05-01
- Discounts and pricing in Dynamics 365 CommerceHow Commerce handles retail pricing and discounting — base prices, trade agreements, discount engines, and the rules that govern complex promotional logic.Updated 2026-05-01
- Dynamics 365 Commerce explainedMicrosoft's unified retail platform — head office, store POS, e-commerce, omnichannel order management, and clienteling — and who it's actually for.Updated 2026-08-30
- Modern POS in Dynamics 365 CommerceHow Modern POS works in Dynamics 365 Commerce — channel architecture, offline mode, peripherals, and the differences from Cloud POS.Updated 2026-05-01
- Retail channel data management in Dynamics 365 CommerceHow D365 Commerce manages data flows between HQ and channels — channel databases, sync jobs, distribution schedules, and operational reliability.Updated 2026-05-01
- Retail loyalty programs in Dynamics 365 Commerce — a deep diveHow D365 Commerce models loyalty — schemes, tiers, points, rewards, redemption, and the integration across channels for unified loyalty experience.Updated 2026-05-01
- Store operations in Dynamics 365 CommerceHow D365 Commerce runs physical store operations — the channel database, offline mode, daily routines, cash management, inventory, and the integration with HQ.Updated 2026-05-01