Commerce & retail

Dynamics 365 Commerce from orientation to operations — the CSU/CDX architecture, store POS, call centre, pricing, loyalty, and clienteling.

For: Retailers evaluating Commerce and the consultants implementing it.

10 guides in this path

  1. 1
    Dynamics 365 Commerce explainedMicrosoft's unified retail platform — head office, store POS, e-commerce, omnichannel order management, and clienteling — and who it's actually for.
  2. 2
    Dynamics 365 for retailHow Dynamics 365 fits retail — Commerce for omnichannel, Business Central for SMB retailers, and the typical retail stack.
  3. 3
    Microsoft Cloud for RetailHow Microsoft Cloud for Retail layers retail-specific capabilities on Dynamics 365 Commerce — customer 360, intelligent fulfilment, store operations, and supplier relationships.
  4. 4
    Retail channel data management in Dynamics 365 CommerceHow D365 Commerce manages data flows between HQ and channels — channel databases, sync jobs, distribution schedules, and operational reliability.
  5. 5
    Modern POS in Dynamics 365 CommerceHow Modern POS works in Dynamics 365 Commerce — channel architecture, offline mode, peripherals, and the differences from Cloud POS.
  6. 6
    Store operations in Dynamics 365 CommerceHow D365 Commerce runs physical store operations — the channel database, offline mode, daily routines, cash management, inventory, and the integration with HQ.
  7. 7
    Call center channel in Dynamics 365 CommerceHow the Commerce call center channel handles phone, catalog, and mail-order sales — customer service representatives, order taking, payment processing, and integration with the broader Commerce architecture.
  8. 8
    Discounts and pricing in Dynamics 365 CommerceHow Commerce handles retail pricing and discounting — base prices, trade agreements, discount engines, and the rules that govern complex promotional logic.
  9. 9
    Retail loyalty programs in Dynamics 365 Commerce — a deep diveHow D365 Commerce models loyalty — schemes, tiers, points, rewards, redemption, and the integration across channels for unified loyalty experience.
  10. 10
    Clienteling in Dynamics 365 CommerceHow clienteling works in Dynamics 365 Commerce — associate-facing tools, customer profile, recommendations, and the integration with marketing and service.
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