Copilot Studio
Microsoft's low-code platform for building AI agents that read and write Dynamics 365 and other systems.
Microsoft Copilot Studio is the low-code platform for building AI agents — conversational and increasingly autonomous — that integrate deeply with Dynamics 365 and the rest of the Microsoft cloud. Successor to Power Virtual Agents, with a much heavier generative AI core. An agent is configured with a role, knowledge sources (Dataverse tables, SharePoint, websites, documents), actions (the operations it can take via connectors), and channels where it publishes (Teams, web, Power Pages, Omnichannel, WhatsApp, others). It combines deterministic topics with generative answers for the long tail. The standard way to extend Dynamics 365 with custom AI.